Reference

How semar 128 handles your legal rights and account security

When you open an account with us, your rights depend on local law and the jurisdiction where you access our platform.

Account TermsData ProtectionWithdrawal VerificationRegional Compliance
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semar 128 How semar 128 handles your legal rights and account security
LEGAL SUPPORT CHANNELS

Reach our legal and compliance team when you need clarity

Team online

Email Support

Send policy questions or account-access concerns to our compliance team. We respond within 24 hours on weekdays and 48 hours on weekends. Your email becomes part of your account record.

Live Chat (09:00–21:00 WIB)

Chat with our support agents during business hours to clarify account terms, withdrawal holds or regional eligibility. Chats are logged in your account history for future reference.

Account Settings

Review your legal consent, jurisdiction details and data preferences directly in your account menu under Settings > Legal & Compliance. Make updates anytime before your next withdrawal.

DATA & ACCOUNT SECURITY

How we handle your data, cookies and account verification

Identity Verification

When you open an account, we collect your name, email and phone number.

Account Data Retention

We keep your account data for the lifetime of your account plus 7 years after closure for legal compliance.

Cookie & Tracking Policy

We use cookies to keep you logged in and to recognize your device.

Payment Data Security

Deposits through DANA, OVO, GoPay and QRIS are encrypted end-to-end.

Account Access Control

You can request account suspension, data export or permanent deletion anytime via Settings > Account > Manage Legal Rights.

Contact the Data Officer

Questions about your data rights or how we use your information? Email our Data Protection Officer at [email protected].

Answers to your account and policy questions

If your region's access becomes restricted after your account opens, we notify you by email. Your existing balance remains accessible; you can withdraw via your chosen payment method while permitted. Once restricted, new logins are blocked, but fund requests are honoured where legally possible.

Yes. Go to Settings > Account > Manage Legal Rights and select 'Export My Data'. We compile your account history, deposit and withdrawal records, and communication logs into a single file and email it within 14 days. The file is yours to keep.

First withdrawals require ID and address verification. Upload your documents in Settings > Account > Verify Identity. Verification takes 1–2 business days. DANA, OVO, GoPay and QRIS transfers usually process within 1 hour after verification is complete.

You can request permanent account deletion in Settings > Account > Manage Legal Rights > Close Account. We close your account within 7 days and anonymise your records after 3 months. Any pending balance is paid out before closure.

We do not sell or share your personal data. We share deposit and withdrawal records only with your bank (for transaction reconciliation) and with tax authorities where local law requires it. All sharing is encrypted and logged.

Report disputed deposits or withdrawals in Settings > Account > Transactions. Select the transaction, click 'Report Issue' and describe the problem. Our compliance team reviews it within 48 hours and contacts you by email with a resolution.

If verification documents are rejected, contact our support team via live chat or email with your account ID. We explain which documents are accepted and offer a chance to resubmit. Delays in verification do not forfeit your balance.

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